Our Team
We believe in attracting the very best people and building a team of caring individuals who love what they do. Our sole aim is to provide exceptional care and wellbeing for all our residents, ensuring that their stay with us is as pleasant as possible – from offering outstanding care and companionship to our residents, to creating delicious restaurant-style meals, all in a homely environment.
At Castle House Care Home, we recruit people who share our values and who strive to make a difference every day. We make sure that these values are clear in everything that we do, whatever the role.
Team Leaders & Carers
Castle House Care Home provides experienced team leaders and care staff within the home 24 hours a day. Residents have a key worker who will devise a plan of care to meet individual needs.
Kitchen
Our Kitchen team prepares fresh food daily in a well-appointed kitchen and caters for a wide range of dietary needs for medical or cultural reasons.
Domestic Services
Our Domestic Services team provides a cleaning and laundry service with an aim to return personal clothing within 24 hours.
Maintenance
Our in house team maintains the property, grounds and provides assistance to our residents. Our team will hang your pictures, change your light bulbs and will also arrange for any repairs or decorating that becomes necessary.
Shelbie Wadge
Home Manager
Shelbie, who was our Senior Team Leader, then Deputy Manager, has now been promoted to Registered Manager. Shelbie is currently doing her Level 5 after recently completing Level 4 in Lead Practitioner in Adult Care. She is a kind and caring person who believes in treating each person as an individual and ensuring that the care delivered is person-centred.
Sue Stone
Home Administrator
Sue was a commercial manager and trained credit controller in Hertfordshire before relocating to Devon in 1993. Sue has extensive office experience and has run the administration since 2010.
Naraleigh Franklin
Wellbeing Lead
We are very lucky to have 2 staff employed to ensure that our residents' Social and well-being is maintained by way of providing a wide range of activities and enabling our residents to access the community.We are implementing a wide range of activities and offering alternative therapies including Reiki ( given by a local qualified Reiki Master).We offer group activities as well as One to one including sensory and pampering sessions.
She is a kind and caring person who believes in treating each person as an individual and ensuring that the care delivered is person-centred.
Mark Clancey
Multi Skilled maintenance operative
Mark has previous experience in care home maintenance
Helen Arlow
Head Housekeeper
Helen has recently become Head Housekeeper after working as a Carer for 2 years at Castle House.She has a passion for keeping the house clean and ensuring that residents' laundry is attended to in a timely way
Jemma Howes
Cook
Jemma has been a cook at Castle House for several years having completed her training with us.She helps organise the menu and is willing to vary the menu and follow any residents' requests.Jemma makes fabulous cakes and all residents are made a birthday cake to help them celebrate.
Rose
Cook
- To deliver a service of the highest quality that will improve and sustain the residents’ overall quality of life. In this respect the Care Service is designed to meet the Certification of requirements of the ISO 9001:2000 Quality Standard (latest edition), but in a people oriented fashion.
- To ensure that the Care Service is delivered flexibly, attentively and in a non-discriminatory fashion while respecting each residents right to independence, privacy, dignity, fulfilment, and the rights to make informed choices and to take risks.
- To ensure that each residents’ needs and values are respected in matters of religion, culture, race or ethnic origin, sexuality and sexual orientation, political affiliation, marital status, parenthood and disabilities or impairments.
- To ensure that the Care Service in whole is delivered in accordance with agreed Contracts for Care.
- To manage and implement a formal programme of staff planning, selection, recruitment, training and personal development to enable resident care needs to be met.
- To manage the Care Service efficiently and effectively to make best use of resources and to maximise value for money for the resident.
- To ensure that all residents’ receive written information on the Home’s Procedure for Handling Complaints, Comments and Compliments and how to use it.
Get in touch
You can get in touch with us by sending us a message, using the contact form provided or you can call us directly. We’d love to hear from you!
